ABOUT LANDBIRD

Landbird is a Boston-based auto rental company specializing in large format vehicles: 10, 12, and 15-passenger vans, SUVs, and cargo vans. Founded in 1989, the company has become the largest provider of passenger vans in New England. We provide contactless pickup, return, and delivery of SUVs and Vans.

We deliver exceptional group travel experiences by providing high-quality, high-value auto rentals and unwavering attention to our customers.

POSITION SUMMARY

The General Manager is responsible for managing the Landbird New England Office, based in Waltham, MA, which serves rental pickup locations from Portland, ME to Warwick, RI. The General Manager oversees rental operations, ensuring that vehicles are prepared and delivered for all reservations, and all vehicles are properly maintained. As a leader of the New England team, the General Manager will coordinate the weekly schedule, hire and train new team members as needed, and provide ongoing support to all team members.

As a leader in a growing business seeking to be on the cutting edge of vehicle rental technology, the General Manager will pilot and integrate new systems that benefit Landbird New England and the other Landbird branches.

The General Manager will report to the VP of Operations.

LOCATION

54 Sun Street, Waltham, MA 02453

RESPONSIBILITIES

Team Management

• Daily management of customer service agents, lot attendants, and contract drivers
• Coordinate contract drivers with variable daily/weekly schedules
• Coordinate weekly schedule for all team members
• Coach and support team members via effective observation, feedback, and training documentation

Rental Management

• Ensure a high level of customer satisfaction
• Ensure timely preparation and delivery of vehicles for customer reservations
• Process damage claims aggressively and efficiently

Fleet Management

• Monitor vehicle assignments to rentals, ensuring good vehicle matches for customer needs
• Manage vehicle transitions between customer pickup locations via contract drivers
• Ensure vehicles are maintained for safe and clean rentals
• Manage efficient vehicle repairs via partner vendors

Facilities Management

• Ensure a welcoming, safe, clean, and brand-aligned environment for customers and team members
• Manage building and vehicle security

Financial Management

• Track inventory and order supplies as necessary
• Monitor daily cash count and reporting
• Track and submit all receipts for purchases by all team members
• Monitor daily business reports

Implementation of Tools

• Train team members on all Landbird systems and operating procedures
• Collaborate with management to continually improve and refine all systems

COMPENSATION

• $55-65k total compensation, commensurate with experience
• Annual commission/bonus based on regional sales
• Up to 10 earned vacation days per year
• Use of company vehicles and fuel card for direct business related travel

REQUIREMENTS

• Valid driver's license with safe driving record
• Background check
• Reference check
• Fluent English speaking, reading, and writing required; Bilingual English-Spanish preferred
• Ability to work weekends and holidays
• Work requires some physical exertion such as periods both indoors and outdoors, cleaning vehicles, moving a minimum of 50 lbs assisted or unassisted
• No smoking inside any vehicle or office

NECESSARY SKILLS & EXPERIENCE

• 1-3 years of management experience in rental industry, restaurant, retail, or other service industry with direct responsibility for managing a team, opening/closing, and customer satisfaction
• High level of personal organization and attention to detail
• Positive attitude to motivate team members and deliver customer satisfaction
• Previous experience with vehicle maintenance a plus
• Must have daily use skills with Excel/Sheets
• Tech savvy: willingness to learn and implement cutting edge technology systems

HOW TO APPLY

• Email a copy of your resume to jobs@rentlandbird.com

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• Paid time off

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person